Call Centre Management

iStock_000016903702_XXXLarge (Custom)Talk to us about our call centre management services.  You could outsource all or part of your customer service department to Woodall Group.  With modern technology you no longer need to have your own in-house customer service team.  Your customer need not know that a third party is dealing their call.  We can handle all your inbound customer service telephone calls or just the inbound and outbound calls that relate to your logistics operations.

We routinely provide call centre management to handle inbound and outbound telephone calls on behalf of our clients to their end customers to arrange convenient delivery dates and times or if a return collection needs to be arranged.  We find that this takes cost out of our client’s business, saves time and improves accuracy.  The added benefit is that the customer experience is enhanced as messages are not being passed from the end customer, through your organisation and then to us.

All our call centre management customer information is treated securely, with complete confidentiality and your data is handled in accordance with the data protection act.